Shipping policy

Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β Β SHIPPING POLICY

Shipping Time

Shipping Times Vary Based On Your Location. Currently, We Offer Standard Insured Shipping. And We Are Working Diligently To Expand Our Shipping Options To Provide More Options To Our Customers.

Below Are The Average Shipping Times Based On Data From The Last 15 Days. Please Note This Figures Are Averages. And Actual Shipping Times May Vary Depending On Your Specific Location.

  • United Kingdom: 6-12 Business DaysΒ 
  • United States: 7-15 Business Days
  • Australia: 7-15 Business Days
  • Canada: 7-15 Business DaysΒ 
  • New Zealand: 7-15 Business Days
  • Europe: 7-15 Business Days.
  • Other:7-15 Business Days.

Please Keep In Mind That The Term ''Business Days'' Excludes Weekends And National Holidays.Β  Β 

Please Note:Β Shipping Times May Vary Be Longer Than Usual During The Festive Season And Year-End Period. This Is A Global Occurrence As Carriers And Logistics Networks Experience High Volumes Of Orders. We Kindly Ask For Your Understanding And Patience As We Work Diligently To Ensure Your Order Reaches You As Quickly As Possible During This Busy Tie.

Shipping Times Are Subject To Stock Availability And Exclude Clearance/CustomsΒ  Delays.

Order Tracking

Once Your Order Has Been Shipped. You Will Receive A Shipping Confirmation Email. This Email Will Contain Tracking Information And Instructions On How To Monitor Your Order's Progress.

Please Ensure The Shipping Address Is Entered Correctly At Checkout As We May Not Be Able To ChangeΒ  Your Address After You Have Placed Your Order. We Will Not Be Responsible If You Provide An Incorrect Or Incomplete Address And Later Request An Address Change. As It Is Not Guaranteed That We Can Make The Adjustment After Processing Begins.

Undelivered Items

If Your Order Is Undelivered And Returned To Our Warehouse, We Can Arrange To Resend The Parcel Under The Following Conditions.

    • Customers Responsibility: If The Delivery Failed Due To An Incorrect Address, Refusal Of The Parcel, Or Failure To Re-Arrange Delivery Within The Required Timeframe, A Re-Shipment Fee Will Apply.Β  We Will Not Be Responsible If You Provide An Incorrect Or Incomplete Address. Resulting In A Failed Delivery. In Such Cases, It Will Be Your Responsibility To Contact Your Local Post Office Or Courier For Redelivery Or Collection. Failure To Retrieve The Parcel Due To An Incorrect Address Does Not Entitle You To A Refund Or Replacement. Please Ensure That All Delivery Information Is Accurate And Complete At The Time Of Purchase
    • Refund Request:Β If You Choose Not To Have The Parcel Resent And Instead Request A Refund, The Re-Shipment Fee Will Be Deducted From Your Refund To Cover The Original Shipping Costs.

Courier Or Service Issues:Β Β If The Delivery Failure Was Due To An Issue With The Courier Or Our Services. We Will ResendΒ  The Parcel At No Additional Cost To You.Β 

Β Delivered But Not Received

If Your Tracking Shows That Your Package Has Been Marked As ''Delivered'' But You Have Not Received It. Please File A Claim Directly With The Carrier.

We Strive To Provide A Seamless Shipping Experience And Appreciate Your Understanding Regarding Shipping Processes. If You Have Any Further Questions Or Need Assistance, Please Do not Hesitate To Contact Our Customer Support Team At SparkleGlow26@outlook.com